Call us: 541-926-4828


Mid-Willamette Family Medicine 

Office Policies


  1. We value the time we have set aside to see and treat you.  We do not double book appointments.  If you are not able to keep an appointment, we would appreciate 24-hour notice.
  2. We strive to minimize any wait time; however, emergencies do occur and will take priority over a scheduled visit.  We appreciate your understanding.

No shows

We define "No show" as:

  1. A patient that arrives greater than 10 minutes after scheduled appointment start time or does not show up at all.
  2. Patient fails to provide us with a courtesy call 3 hours prior to the start time of the scheduled appointment to inform us of their inability to keep the appointment.  Ideally, cancellations should be made 24 hours in advance. These cancellations can be left on our answering machine after hours.
  3. We do understand that emergencies may arise that prevent you from keeping your appointment.   However, due to recent increase of "No Shows" we are allowing 2 "No show" visits.  After that, we reserved the right to dismiss you from our practice.

Financial Responsibility

  1. According to your insurance plan, you are responsible for any and all co-payments, deductibles, and coinsurances.
  2. Co-payments are due at the time of service. 
  3. Self-pay patients are expected to pay for services in FULL at the time of the visit.
  4. If we do not participate in your insurance plan, payment in full is expected from you at the time of your visit.  We will supply you with an invoice that you can submit to your insurance for reimbursement.
  5. Patient balances are billed on receipt of your insurance plan's explanation of benefits.  Your remittance is due within 10 business days of your receipt of your bill.
  6. If you participate with a high-deductible health plan, we require a copy of the health savings account debit or credit card, or a copy of a personal credit card to remain on file.
  7. We accept cash, checks, health savings account debit or credit cards, Visa and MasterCard credit and debit.
  8. A $30 will be charged for any checks returned for insufficient funds.

Prescription Refill

  1. For monthly medication refills, please contact your pharmacy.  The pharmacy will then route the request to our office.   Please allow 48-72 hours for your request to be filled. If we require additional information or an office visit, we will contact you.
  2. Patients who signed up for the Patient Portal will have another method to use in requesting medications.